Refund policy
OUR PROMISE TO YOU
Our satisfaction guarantee
We put our hearts into every toy we adapt. If something isn't right, we want to make it right — no runaround, no hassle. That's the Kane and Kash Adapt promise.
"If it doesn't work for your child, it doesn't work for us."
30-day satisfaction guarantee
If your item arrives damaged, defective, or doesn't function as described, contact us within 30 days and we will replace it or refund you in full — your choice.
Just reach out first
Please send us a message. We're a small family-run shop and we genuinely want to hear from you. Most concerns can be solved quickly when we talk directly. Contact us at support@kaneandkashadapt.co
Custom and adapted-to-order items
Because each toy is individually adapted by hand, we are unable to accept returns on custom orders — but if there is a functional issue with your item, our guarantee still applies. We stand behind our work.
We are parents too
We know what it means to spend money on something your child needs. We will never leave you stuck with something that doesn't work. Your family's trust matters more to us than any single sale.
Questions about an order? Message us anytime at Kane and Kash Adapt. We read every message personally and respond within 1–2 business days.
— The Kane and Kash Adapt family