Shipping policy

GETTING IT TO YOU

We ship fast. Because waiting is hard.

We know you didn't order this for yourself. You ordered it for your child. That's why getting your order out the door quickly is something we take personally — every single time.

"We treat every order like someone's child is on the other end of it. Because they are."

We ship as quickly as possible

Orders are processed and packed promptly — we don't let them sit. Our goal is to get your adapted toy on its way to you with as little delay as possible from the moment your order is placed.

Delivery times vary by location

Once your order leaves our hands, transit time depends on where you are in the country. Customers closer to us will receive their orders sooner, while those further away may experience a few extra days in transit. We appreciate your patience.

Tracking included

Every order ships with tracking so you always know where your package is. You'll receive your tracking information as soon as your order is on its way.

Questions about your order?

If your package seems delayed or something doesn't look right, message us. We're a family shop and we respond personally — we'll do everything we can to help.

We ship from the United States. Every package is packed with care by our family before it leaves our door.

— The Kane and Kash Adapt family